Virtual Assistant Jobs About Me

About Me

Jayben Barrameda

Hi, I’m Jayben Barrameda — a dedicated and reliable Virtual Assistant with a strong background in customer service, billing support, technical support, phone handling, and administrative coordination.

With several years of experience working with international clients, I specialize in providing professional support across phone, email, live chat, and ticketing systems. I am confident handling customer inquiries, billing concerns, subscriptions, refunds, technical troubleshooting, and account management while maintaining clear communication and high customer satisfaction.

My Professional Experience

Virtual Assistant – Billing & Account Support

airSlate / pdfFiller (November 2023 – November 2025)

  • Provided billing and account support via calls, live chat, and ticket processing
  • Managed subscriptions, refunds, invoices, and account updates
  • Coordinated with internal departments to resolve complex cases
  • Maintained accurate customer records and ensured timely resolutions

Subject Matter Expert

Sutherland (GoDaddy) | October 2018 – November 2023

  • Resolved complex technical and account-related customer issues
  • Served as escalation point for critical concerns
  • Trained and mentored team members
  • Supported process improvement and product knowledge initiatives

Customer / Technical Service Representative

Sitel (Bell Canada) | February 2016 – September 2018

  • Handled inbound calls for billing and technical support
  • Processed service orders and resolved customer concerns
  • Maintained strong phone etiquette and clear communication

Senior Store Keeper

Techno Panel (KSA) | January 2016 – June 2016

  • Managed inventory and order fulfillment
  • Ensured accurate documentation and warehouse compliance

Logistics Administrator

Arabian Trading Supply (KSA) | January 2010 – April 2014

  • Coordinated inventory, shipments, and logistics documentation
  • Improved operational efficiency within supply chain processes

Education & Trainings

  • Professional Caregiving Course
    St. Augustine School of Nursing | 2008 – 2009
  • Hotel and Restaurant Management
    Cavite State University | 2006 – 2008
  • General Virtual Assistant – VA Training PH (2023)
  • WordPress, SEO & Marketing – CourseBelt (2021)
  • Household Services NCII – E-Seal Academy (2009)

What I Can Help You With

  • Phone Support & Call Handling
  • Email & Live Chat Support
  • Billing & Subscription Management
  • Technical & Account Support
  • Order Processing & Refunds
  • CRM & Ticket Management
  • Data Entry & Record Management
  • Administrative Support
  • Shopify & E-commerce Assistance
  • WordPress Website & SEO
  • Social Media Marketing

Why Work With Me?

I take pride in being dependable, detail-oriented, and calm under pressure. I understand that every customer interaction reflects your brand, so I always communicate professionally, empathetically, and clearly. I am comfortable working independently in a remote setup and consistently ensure tasks are completed accurately and on time.

If you’re looking for a Virtual Assistant who can confidently handle phone support, customer service, and administrative tasks — I’m ready to help.

    Jayben Barrameda

    Download Resume